Terms of Use - Booking Conditions
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Terms of Use - Booking Conditions

 TERMS OF USE/BOOKING CONDITIONS

Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by Ozhorizons. 

Important information
By using our website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. Ozhorizons reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Ozhorizons  does not represent or warrant that the information accessible via ozhorizons.com.au is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by www.ozhorizons.com.au.

Prices and Conditions for most operators
Prices and conditions are current at the time of publication but are subject to change without notice. Some Operators may impose conditions that vary from the conditions stated in this site.

Prices listed in this site are in Australian dollars and include GST where applicable, but do not include transport from the client's home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.

Security Deposits and Final Payments for most operators.

General Bookings
A deposit is required on the confirmation of a booking. For last minute bookings full payment is required at the time of booking.With other bookings full payment of your holiday must be made no later than 30 days prior to travel. With bookings made less than 31 days prior to travel, but more than 7 days prior to travel, full payment of holiday cost must be made within 48 hours of confirmation of your booking.

Please ensure payments are made within the specified time limit. If this does not happen, our system may cancel the booking without notice or liability to you. Only upon payment of the full cost of your holiday do you have a final booking with the Operator of the relevant Product and at no time do you have a contract with Ozhorizons.

 

Online Instant Bookings
Where bookings are made online by users who provide credit card details to facilitate a booking, the relative amount will be debited to the users credit card immediately the booking becomes confirmed. If the booking is advised as being "on request" no charges will be made to the users credit card until the booking is secure and becomes confirmed. 

Cancellations and Refunds
We try to keep cancellations fees low and in some instances we will allow you to allocate a portion of your cancellation fee towards another booking with us over the next 12 months.

A cancellation fee may be charged if you cancel or terminate your booking or holiday for whatever reason. To get the best deal we book through a number of travel wholesalers and operators, and as such the amount of cancellations fees and refunds will vary. At the time of booking we will be happy to provide you with the cancellation fees or refund policy applicable to your booking.

Depending on the type of booking and the time frame between making the booking and utilising the booking some cancellation fees may be as high as 100%.

Bookings canceled prior to Final Payment
There will be no refund of the security deposit

Bookings canceled after final payment
There will be no refund of the security deposit, in addition to any fees imposed by the Operator, which may be up to 100% of monies paid.

The following specific conditions apply for Rail Adventures:

Prior to final payment
Your non refundable security deposit will be forfeited.

After final payment
Any cancellation after final payment has been made will incur a cancellation fee of 100%, unless the seat is resold. If the seat is resold, payment will be refunded less the non refundable security deposit. 

Amendment Fees
Any amendment to a booking is subject to the approval of the relevant Operator. Any approved change to your booking prior to, at or after making final payment will incur an amendment fee of $50 in addition to any fees imposed by the Operator.

Credit Card Fees
Ozhorizons charges a credit card fee to all bookings as set out below.

Late Bookings
A fee of $20 will be charged for any late booking which necessitates documents being forwarded by courier.

Children's Prices
In most cases, childrens prices for accommodation featured on this site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds (including rollaway and cots) are required.

Bonds
Bonds or credit card imprints may be required by some Tour Operators, Hire Operators and Accommodation Operators providing a telephone, mini bar and/or other facilities in the room. Other bonds may apply to certain product or at certain times of the year.

Travel Insurance
Ozhorizons strongly recommends travel insurance options, as it may protect you if you cancel your holiday due to unforeseen circumstances.

Transfers and Tours
Some Accommodation Operators provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked.

Some Tour Operators provide complimentary pick up and return to holiday accommodation. This service must be confirmed with the Operator 24 hours prior to departure.

Important note
Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be canceled at short notice. Additionally, some Operators reserve the right to cancel departures for other reasons. Ozhorizons will not be held liable for a service variation, cancellation, delay or withdrawal, or an Operator's failure to notify your client.

Traveling Without Tickets
In the case of short notice bookings, we can arrange for documents to be sent directly to the operator.

Payments
Cards accepted by Ezetravelvietnam are Mastercard and Visa (1% fee) and American Express (4% fee).

Responsibility
In producing this site, Ozhorizons has used information supplied by the entities (Operators) providing the various goods and/or services (Products). In supplying this information to you, Ozhorizonsis acting as the agent of such Operators. Irrespective of any measures taken by Ozhorizons to ensure the information contained in this site is accurate at the time of publication, Ozhorizons does not accept any liability of whatever nature for the acts, omissions, default, whether negligent or otherwise, of any service providers in connection with your travel pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like). We do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control, but not limited to war, civil disturbances, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.

The standards of accommodation and other services are based on various factors which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose, of that accommodation or service.

Ozhorizons does not control the manner in which Products featured within this site are provided.

Ozhorizons disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or an Operator, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Operator. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God.

Images which appear in this site are provided as a guide only.